Our Promise
Our promise is quite simple. Provide the best American Sign Language interpreting service possible. Excellence and quality
is the benchmark and we do everything to ensure that benchmark is attained. Here’s how we fulfill our Promise to you our customers and clients:
Confidentiality
Visual Communication Interpreting (VCI) and our independent contract interpreters will not disclose, discuss, evaluate, distribute or reproduce any material included in or related to any and all assignments issued to VCI by its clients; thereby adhering to and honoring our professional code of conduct established by the Registry of Interpreters for the Deaf (RID) as well as fulfilling the federal requirement of confidentiality of the HIPPA law.
Nationally Certified American Sign Language Interpreters
VCI interpreters are knowledgeable about Deaf culture and know our local Deaf community. They are committed to the craft of American Sign Language interpreting through continuing education and certification maintenance. VCI’s interpreting pool consists of 17 certified professionals who have met the qualifications required by the certifying professional organization RID. Each maintains a National Interpreter Certification (NIC, CI/CT, or CSC) from RID and/or the National Association of the Deaf (NAD V).
Prompt and Courteous Customer Service
VCI promises prompt and courteous customer service. Convenience is a top priority, that is why we’ve provided the GridCheck Scheduling System as well as a 24/7 secure online web form. With a few strokes on the keyboard your request is received. Within 24 hours a confirmation will be sent to you which will include the request details along with the name of the interpreter assigned to your request. There is no need to wait and wonder who will be your sign language interpreting professional.
Commitment to Quality and Excellence
Your feedback counts. Feedback regarding your experience with VCI interpreters’ allows us to have quality control and maintain a high standard of excellence. At any time you may contact us via phone, by email, or via our secure online feedback form (coming soon) to express your appreciation or concern regarding an interpreter and/or an interpreted situation. VCI spot checks its interpreters in order to maintain quality control. Your feedback in invaluable for this reason.
We know who pays the bills for interpreting services. Expect and accept nothing less than excellence, integrity, and respect. There may be times when a certified professional is not available; at that time VCI will call upon the services of a pre-certified practitioner (VCI currently has two on hand). Pre-certified practitioners have passed the written exam portion of the RID’s certification and are eligible for certification.
