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Remote CART Frequently Asked Questions

Who does VCI use as their CART service provider?

We have one company (out-of-state) and one individual (independent contractor) that we work with to provide your office/school/business/etc. with on-site or remote CART services.  We select our service provider based on the following:

  • We use the CART provider that best matches your needs.
  • The availability of the CART provider to meet your scheduled event/class/meeting/etc.

I had a deaf/hard-of-hearing person ask for CART.  What is CART?

  • Communication Access Realtime Translation (CART) is the instantaneous translation of the spoken word into readable text.  Often called captioning, this text is viewed on a mobile device, notebook computer, television monitor, or large screen which allows everyone to read along and participate.
  • The individual may request CART as their ADA “effective communication” accommodation.
  • See a sample of a CART interface here.

How does Remote CART work?

  • Academic settings:
    • Skype is the typical setup for remote CART audio.  The professor/instructor would wear a lapel mic that is connected to the student’s laptop.  A laptop is the best option.
  • Business meetings:
    • You provide the audio number for a conference phone or an office landline using the speakerphone.  An external mic is plugged into the phone.  This will help when there are multiple people in the room. Audio is via Skype to a landline with conference a speaker and microphone. Backup is a cell phone if necessary.
  • Medical appointments:
    • A link for 1CapApp or Streamtext is set up for the Realtime. For audio, our Provider’s phone number or Skype username is sent to your medical office so you can get set up.  You may use a landline or a cell phone for the audio.  You would then call the CART Provider when your patient is ready. We suggest using a laptop, tablet, or cell phone for output.
      • Medical info needed:
        • Patient’s name
        • Doctor’s name
        • Contact person in the office in the event the CART writer has any issues with disconnection from the phone.
        • NOTE:  There are no real-time files kept from these appointments.  File is deleted after completed assignment.

Do I need to download an app or any software?

  • Our primary CART provider prefers to work with either:  1CapApp (more versatile) or StreamText applications.

Then how will I view the captions?

  • Our provider will send you a link via email.  The individual needing the CART services will read the text via the link on a computer, cell phone or tablet.

What else do I need for remote CART services other than an internet connection?

  • MOST IMPORTANT:  A clear audio signal so the captioner can hear what needs to be captioned.  Frequently customers use a Skype call over a Wi-Fi network.
  • Audio:  Our provider uses SKYPE to a landline with conference speaker and microphone.
    • Recommended:
      • TONOR Conference USB Microphone
      • Omnidirectional Boundary Condenser PC Mic for Video Conferencing
  • Equipment:  Use a web-enabled device such as a:
    • Laptop plugged into a live electrical outlet
    • Tablet/iPad or smartphone device fully charged or connected to a charger
  • Internet:  A room with a reliable Internet connection.  Test the connection 24 hours before the event.

My event/meeting includes some very technical jargon.  How will the CART writer keep up?

  • CART writer will need the agenda, handouts, PowerPoint presentation, acronyms, proper names and unique terminology at least 24 hours in advance.

I would like a transcript.  Is that possible?

  • Yes.  Once the session is complete, the captioner will send a link to the viewer.  The link is for a downloadable transcript of the session for a nominal fee.

How will I know CART will work for us?

  • It is always best to test CART services in advance, particularly if projecting the CART captions onto a screen.  This way all are familiar with and comfortable with the remote captioning software and services.