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Video Remote Interpretation (VRI)

NOTE:  VRI is available via a scheduled requests only.  We do not offer on-demand VRI services at this time.

When an in-person, on-site or face-to-face interpreter is not immediately available or difficult to obtain, Video Remote Interpreting (VRI) is a viable option. VRI is a fee-based service that uses a secure online video conferencing portal to access an off-site interpreter to provide real-time sign language interpreting services for conversations between hearing people and deaf people.  All you need is:

  • A computer (laptop, desktop, tablet) large enough to display the interpreters face, arms, hands, and fingers as well as the same for the person using sign language (regardless of his/her body position)
  • Internet browser (Google Chrome or Firefox ONLYInternet Explorer requires a plug-in
  • Full-motion video (webcam) or built-in camera
  • Clear, audible transmission of voices (USB microphone may be necessary in some situations)
  • Dedicated high-speed, wide-bandwidth video connection (preferably at least 500 kbps or higher) or
  • Wireless connection that delivers high-quality video images void of lags, choppiness, blurriness, grainy images or irregular pauses
  • Tech savvy individual available for a Test Call with VCI

When the above specs are met, VCI can connect your office/business with a nationally certified American Sign Language interpreter with a single click of the mouse on the email link we send you.  What could be easier?

VRI is a solid option in the following settings:

  • Rural areas where few professional interpreters are available
  • When wait time for an on-site interpreter is or may be life threatening to the deaf person
  • For inquiries that are short in nature such as a bank transaction, help desk questions, tech support assistance in a retail store, etc.
  • Ongoing appointments such as physical therapy sessions (not advised for mental health if at all possible)
  • Daily meetings such as a morning safety meetings or an afternoon employee briefings
  • When the ADA compliance budget does not have sufficient funds to absorb high interpreting costs

DISCLAIMER: It is critical to note that there are limits to the effectiveness of VRI services in some medical and mental health settings where the client’s ability to watch the screen or sign clearly to the camera is compromised. VRI services are also limited in most legal and in nearly all court settings due to the high risk nature of these situations. Our scheduling department will alert you if your request falls into a limited situation category. At that time they will strongly encourage requesting booking an on-site interpreter.

WARNING:  Many deaf individuals have sued hospitals, medical centers, city/county governments for not providing a face-to-face interpreter when requested or for providing VRI interpreting services that were not effective.  Click HERE for a listing of recent settled law suits.

READ:  ADA Law and Department of Justice Requirements: Civil Right Division for VRI

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