Logistics for Medical Offices

Critical Information

Audio: It is vital that the video remote interpreter (VRI) have the ability to hear clearly all voiced comments that the deaf client is intended to hear. The interpreter cannot perform to the best of his/her abilities if he/she cannot hear clearly. Remote interpreting is best utilized in face-to-face conversation between 2-3 people.

Video:  It is vital that the remote interpreter have the ability to see the deaf person.  The interpreter cannot perform to the best of his/her abilities if they cannot see the deaf client clearly. In addition, the deaf person must be able to see the remote interpreter clearly.  For this reason it is important to ensure that you do not ask a deaf person to view an interpreter on a device with a small screen.  Remember, a deaf person is accustomed to the interpreter physically in the room where communication happens in a 3-dimensional format.  When remote interpreting is used the interpreter is 2-dimensional and a vital aspect of the visual language is lost.

Lighting:  It is vital that the remote interpreter have the ability to see the deaf person and the deaf person see the remote interpreter.  A visual language mandates that the room must be lighted for communication to take place in both directions.

Internet Connection:  It is vital that the remote interpreters video feed coming in to your location does not freeze.  Due to the latency present in most WiFi internet connections, a hard wired Ethernet connection is preferred, but is not mandatory. A hard wired connection helps minimize the delay between the spoken word and the signed message.

Communication Platform:  It is vital that all information that the remote interpreter handles is done through a secure connection on a stable communication platform that is also HIPAA compliant.

Basic Equipment Requirement:

  • Laptop Computer/Tablet with Average Size Screen
  • Google Chrome or Firefox internet browser ONLY
  • Webcam (built in or external webcam)
  • Internet Connection
  • Email generated by VCI to your email address with a “click” link to start the interpreted session

Disclaimer: Deaf people are more frequently asked to accept a remote video interpretation instead of the traditional on-site interpretation that they are accustomed to. There may be times when this alternative simply isn’t effective.  The deaf person may struggle with the ability or inability to watch a video interpreter, may have difficulty understanding a two-dimensional interpretation under heavy medication, under the influence, with poor eye sight (cataracts/glaucoma) or in situations of stroke, cardiac arrest, mental health crisis situations, and for children of elementary school age.

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